Lowe’s is one among the best home appliance retailers in the US and at the global level and it is the second largest Home Improvement chain store. This Home Improvement, home appliances and services retail store was started in the year 1946 and presently the company has more than 1700 branches all over the US. This retail giant has opened its outlets in Canada, Mexico and Australia also. In spite of their distinction as the most popular retail chain they never fail to listen to their customers and to know their needs and suggestions.
They are committed to listen to the customers’ voice and respond immediately. This retailer has been curious always to know about the customer’s opinion about their products as well as service, the expectations of the customer and their grievances, if any. Survey is conducted by this retail chain shop in order to know the mind of the customers. They conduct the survey, analyze the results and accordingly initiate various innovations in their products as well as services. Company’s never compromises with customer satisfaction.
What Is Customer Satisfaction Survey?
This is an online survey regarding customer satisfaction. Among the numerous customer satisfaction surveys by numerous shops this is one of the most popular surveys. The customers of the company can participate in this survey. This survey provides the customers an opportunity to express themselves about their experiences during the shopping in the store – online or in the store. This survey is known as the customer satisfaction survey and is conducted every week. Those who participate in this online survey can also win prizes worth $5000.
The Survey Procedure:
Residents of the US and Canada who have completed the legal age of 18 years and have an email address can participate in this provided they have the payment receipt for their latest purchase from the store.
- Those who have a computer with access to the internet can visit www.lowes.com/survey and can enter into the home page.
- Select country.
- Select the language in which you want to take the survey.
- Click on the “next” button to begin the survey.
- Enter your time of visit.
- Enter Total amount spent.
- Enter 12 digit ID number.
- Click on the “next” button.
- Proceed with the survey by following the instructions on the web page.
- The survey will take hardly 10 minutes and the customers have to answer a few questions about their shopping experience.
- The prize winners will be informed over email.
- Customers are entitled to take part in the survey once in every week.
For each entry they must have a separate payment receipt for purchases made from the store.
It is one of the most favorite shops for the purchase of household items. Their best customer service makes it a memorable shopping experience for each and every customer. The reports about the customers’ feedback through the customer satisfaction survey reveal that more than 85% of the customers have only positive comments about the various aspects of their shopping at the store. The feedback from customers every week shows the rapidly rising popularity of the company. According to the survey the customers in general are highly impressed with the following aspects–
- the professionally organized shop
- the best prices
- dedicated and highly motivated staff