FIBT gives its customers a chance to air out their views about the products and the customer services within the company. This is actually a good chance for customers to give their thoughts and what they think about the services that are offered as well as the general well being of the atmosphere in the store or outlet.
About The Survey:
Usually the feedback from customers during the survey is analyzed by the professionals whose work is to make the relevant changes according to the suggestions made by the customers.
Benefits Of Survey:
- The customer get a chance to win $10 visa gift card
Procedures For Taking Part:
- A computer
- Internet connection
- A recent letter that you got from FIBT
Step By Step Guide:
- Go to the website www.surveymonkey.com/fibtmortgagesurvey
- Check for the reference number that is found on the letter that you got from FIBT then type this reference number where it is indicated.
- Then next answer the questions that are presented to you about the bank and the loan officer whom you dealt with.
- Then submit the name of the loan officer when asked after answering the questions.
- Give your comments and what your suggestions are when asked to do so
- Provide your personal contacts details which you will be asked after you have completed answering the questions.
- Get your gift card in the mail within three weeks.
The survey is important to both the bank and the customer as the information that is gathered will help the FIBT to improve their services to the customers.